1. Returns

  • All returns of Goods will only be accepted with the prior written approval of the Company, if such Goods are received within five (5) working days of the date of delivery and if accompanied with a credit request stating the purchase invoice number that the Goods were supplied on.
  • All stock products accepted by the Company on return will be subject to a 10% surcharge, plus any applicable delivery charges.
  • Non stock products, that are purchased from a manufacturer especially for you and which need to be returned to that manufacturer will be subject to a 30% surcharge.
  • All claims for errors or short delivery must be made within five days of delivery or supply will be deemed complete.
  • No Goods returned will be accepted in a damaged or incomplete condition.
  • No Goods returned will be accepted if they were manufactured or produced to the Customer’s specifications and/or have no commercial application.

2. Credits

Credits will not be issued in the following circumstances:

  • Shop soiled items (defined as having the visual packaging removed, damaged or seals broken);
  • Goods shipped from us over one month prior to their return;
  • Any Goods bought as discontinued stock or specials.